Refund Policy
At NeuraGen AGI Pvt Ltd, we strive to deliver exceptional IT infrastructure services that meet and exceed our clients' expectations. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.
- Service not delivered: If a service was paid for but not initiated within the agreed timeframe.
- Duplicate payment: If the client has been charged more than once for the same service.
- Project cancellation: If the project is canceled before any significant work has begun, a partial refund (minus administrative fees or any initial effort costs) may be issued.
- Refunds are not available for partial months or unused time.
- To avoid future charges, cancellations must be made at least 7 days before the next billing cycle.
- Submit a written request to [support@neuragenagi.com] within 7 days of the billing date or service issue.
- Include details of the service, invoice number, and a brief explanation for the refund request.
- Domain registration, licensing fees, third-party service fees.
- Customized solutions or one-time consultations already delivered.
- Delays caused by client unresponsiveness or lack of required information.
Service-Based Refunds
As a provider of professional services, we operate under a no refund policy once services have been rendered, including but not limited to consulting, infrastructure setup, system monitoring, or technical support.
Subscription-Based Services
For recurring or subscription-based services (e.g., cloud monitoring, managed services):
Refund Request Procedure
To request a refund, clients must:
All refund requests will be evaluated within 5-7 business days, and if approved, refunds will be issued via the original payment method.